Terms & Conditions

GENERAL

The owner of this website is Suffolk House Trading Ltd, a company registered in England and Wales with registration number 10934286. Our registered office is Suffolk House Flat 1, 56 Westgate. Louth, Lincolnshire, LN11 5NA, UK.

This page (together with our Privacy Policy and Cancellation, Return & Refund pages provide you with information about us and the legal terms and conditions upon which we sell any of the products (‘goods’) listed on our website functionalfootmap.com to you.

ORDERING

All our prices are in UK pounds (GBP). All our product prices include UK VAT (20%). We are unable to refund VAT. VAT will be charged when applicable according to the tax laws (generally on orders from within the EU). 

Your order constitutes an offer to us to buy the goods or services you select via your order on this website. All orders are subject to availability and acceptance by us. We will issue a confirmation e-mail to you upon receipt of order. Please note that this does not constitute acceptance by us. The contract for purchase of the goods is agreed and accepted by us only when we send you an dispatch confirmation email. If your order cannot be fulfilled, you will be given a full refund.

The customer is responsible for any customs charges and/or import duties when shipping to non-EU countries..

Before submitting your order, please ensure that you have read these terms and conditions carefully. If you are unsure about any part of these terms and conditions, please contact us for clarification.

You warrant that all details you provide to us for the purpose of ordering goods are correct and that the credit or debit card you are using is your own. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible. We will process information provided by you in accordance with our Privacy Policy. By placing any order with us, you consent to such processing.

PAYMENT

We accept payment by:

  • Visa, Mastercard, and American Express debit and credit cards (via the Shopify/Stripe payment gateway service)
  • PayPal Express Checkout
  • Apple Pay

SHIPPING COSTS

Functional Foot Maps are shipped worldwide with free shipping.

DELIVERY

We aim to process the shipment of all orders within three working days and use a traceable service by XXX

In exceptional circumstances your order may be delayed if an item is not in stock. We may cancel your order and refund any payment within 7 working days. If we cancel your order, the cancellation will be confirmed by email.